Terms of service

Last Updated: September 13, 2026

Welcome to Jofuly.

These Terms of Service (“Terms”) govern your access to the Jofuly website and your purchase of products through our online store.

Please read these Terms before using our website or placing an order. By accessing the website, creating an account where applicable, or placing an order, you acknowledge that you have had the opportunity to review these Terms.

If you do not agree with these Terms, please do not use the website or place an order.

Please also review our Shipping Policy, Return & Refund Policy, Payment Policy, and Privacy Policy.

1. About Jofuly

The Jofuly online store is operated by:

Monai Industrial Limited

Registered Office:
Room 12, 9/F, Block B
On Lok Factory Building
88–90 Kowloon City Road
To Kwa Wan, Hong Kong

Email: service@jofuly.com
Phone: +1 415-931-3930
Customer service hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)

The address above is the company's registered office address. It is not the shipping origin and is not the standard customer return address.

Eligible orders for customers in the United States are fulfilled and shipped through third-party fulfillment partners located in the United States. Jofuly currently ships to the 48 contiguous United States and Washington, D.C.

2. Use of the Website

You may use the Jofuly website for lawful purposes and in accordance with these Terms.

Please do not:

  • use the website for unlawful purposes
  • attempt to interfere with or disrupt website operations
  • attempt to gain unauthorized access to the website or related systems
  • use automated methods to access or collect website information in a manner that is not permitted
  • introduce malicious software, code, or other harmful material
  • misuse the website, its content, or its services
  • provide false or misleading information when placing an order

We may restrict or suspend access to the website when reasonably necessary to protect the website, our customers, or our business.

3. Product Information

We make reasonable efforts to present product information clearly and accurately.

Product information may include:

  • product name
  • product description
  • materials
  • dimensions
  • product images
  • color or appearance
  • other product specifications

The actual product may vary slightly from website images because of screen settings, lighting, photography, manufacturing variations, or similar factors.

Product availability, specifications, and other details may change from time to time. We do not represent that every product will be available at all times.

Please review the relevant product page before placing an order.

4. Product Images and Descriptions

Product images are provided to help you understand the appearance and design of each item.

Minor differences between an image and the physical product may occur, including differences in color, texture, finish, or other visual details. Such differences do not necessarily mean the product is defective or incorrect.

Where measurements or material information are provided, please review that information on the product page before ordering.

Opening a delivered product to inspect it is allowed under our Return & Refund Policy, provided the item remains in its original condition and is reasonably suitable for resale.

5. Product Availability

Products shown on the website are subject to availability.

We may limit quantities or discontinue products when reasonably necessary.

If an ordered product becomes unavailable before fulfillment, we will contact you about the available options, which may include a refund for the unavailable item.

6. Prices and Payment

All prices on the Jofuly website are displayed in USD and may change from time to time.

The price that applies to an order is the price shown at checkout before the order is submitted. Applicable shipping charges and sales tax, if any, are also shown at checkout.

Jofuly currently accepts the following payment methods only:

  • Visa
  • Mastercard
  • Maestro
  • American Express (Amex)
  • Diners Club
  • Discover
  • JCB

Payment is charged at the time the order is placed, after authorization by your card issuer. Card payments are processed through our secure payment provider. Jofuly does not store your full credit card number on our servers.

Please do not send complete payment card details to us by email, telephone, or any other method outside checkout.

For complete payment details, please review our Payment Policy.

7. Orders

When you place an order, you are requesting to purchase the selected products under the terms shown at checkout.

After an order is submitted, we may send an order confirmation email. That email confirms we have received the order request. It does not necessarily mean the order has already been accepted or shipped.

We may refuse or cancel an order when reasonably necessary, including in situations involving:

  • product availability issues
  • pricing or listing errors
  • suspected fraudulent or unauthorized transactions
  • incorrect order information
  • shipping restrictions
  • technical or system errors
  • other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been received, we will generally refund the amount paid for the cancelled portion of the order to the original payment method.

8. Shipping and Delivery

Jofuly currently ships to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO/DPO addresses, or international destinations.

Eligible U.S. orders are fulfilled and shipped through third-party fulfillment partners located in the United States.

Our current estimated time ranges are:

  • processing: 1–3 business days (Monday to Friday)
  • transit: 3–7 business days (Monday to Friday)
  • estimated total: approximately 4–10 business days

These times are estimates and are not guaranteed. Delivery may be affected by carrier operations, weather, holidays, peak periods, transportation disruptions, or other circumstances outside our reasonable control.

For eligible deliveries to the 48 contiguous United States and Washington, D.C., customers do not pay import duties or customs tariffs. Any applicable sales tax is calculated at checkout.

For complete information about destinations, shipping costs, tracking, and delays, please review our Shipping Policy.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible products may generally be returned within 30 calendar days after delivery, subject to the conditions in that policy. We recommend contacting us within 7 days after delivery so we can review the request more quickly. The 7-day recommendation does not shorten the 30-day return window.

To help us process a return smoothly, please contact Jofuly before sending an item back. Return instructions and the applicable return address will be provided after the request has been reviewed.

Please do not send products to the company's registered office address unless Jofuly specifically instructs you to do so.

If a returned item passes inspection and the return is approved, the refund is credited to the original payment method within 7 business days after inspection is completed with no issues.

Buyer-caused returns are generally the customer's responsibility for return shipping. Seller-caused returns, such as damaged, defective, or incorrect items, are Jofuly’s responsibility for the applicable return shipping cost.

For complete return details, please review our Return & Refund Policy.

10. Customer Accounts

If the website allows you to create an account, you are responsible for keeping your account credentials confidential and for activity under your account.

Please provide accurate information and update it when needed. If you believe your account has been accessed without authorization, contact us promptly.

11. Intellectual Property

Unless otherwise stated, the Jofuly website and its content are owned by or used with permission by Monai Industrial Limited.

Website content may include product images, product descriptions, logos, brand names, graphics, text, website design, and other materials.

You may view and use the website for personal, non-commercial purposes.

Please do not copy, reproduce, modify, distribute, publicly display, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.

The Jofuly name, logo, and related brand elements should not be used in a way that suggests an unauthorized relationship with Jofuly.

12. Customer-Submitted Content

If you voluntarily submit reviews, comments, photographs, feedback, or other content to Jofuly, you are responsible for making sure you have the right to submit that content.

By submitting content, you grant Jofuly a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content in connection with operating and promoting the Jofuly business, subject to applicable law.

Please do not submit content that:

  • violates another person's rights
  • contains unlawful material
  • contains another person's personal information without permission
  • is fraudulent or misleading
  • contains malicious software
  • infringes intellectual property rights

We may remove or decline to publish submitted content when reasonably necessary.

13. Prohibited Activities

Please do not use the website to:

  • commit or facilitate unlawful activity
  • attempt to interfere with website security
  • access information you are not authorized to access
  • introduce harmful code or software
  • scrape or collect website content through unauthorized automated methods
  • misrepresent your identity or information
  • conduct fraudulent transactions
  • abuse promotional or ordering systems
  • interfere with other customers' use of the website

We may take reasonable measures to protect the website and our customers.

14. Third-Party Services

Jofuly may rely on third-party providers for website operation, payment processing, fulfillment, shipping, analytics, security, communications, or other business functions.

Those services may operate under their own terms and privacy policies. Jofuly is not responsible for the independent terms or policies of third-party services that we do not control.

15. Website Availability

We make reasonable efforts to keep the website available and working.

The website may occasionally be unavailable because of maintenance, technical problems, security incidents, internet or hosting issues, third-party service interruptions, or other circumstances outside our reasonable control.

We do not guarantee that the website will always be available, uninterrupted, or error-free.

16. Errors and Corrections

The website may occasionally contain typographical errors, pricing errors, product information errors, or other inaccuracies.

We may correct errors and update information when reasonably necessary.

If an error affects an order that has already been placed, we may contact you and provide available options, which may include cancelling the affected order and issuing an applicable refund.

17. Disclaimer

To the extent permitted by applicable law, the Jofuly website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or completely free of technical problems.

Nothing in these Terms excludes or limits any consumer rights or remedies that cannot lawfully be excluded or limited under applicable law.

18. Limitation of Liability

To the extent permitted by applicable law, Monai Industrial Limited will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products purchased through the website.

This limitation does not apply to liability that cannot legally be excluded or limited. Nothing in these Terms is intended to limit rights or remedies that applicable law gives consumers and that cannot be waived.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, and reasonable expenses arising from your violation of these Terms, misuse of the website, or violation of another person's rights.

This section does not apply to the extent applicable law prohibits such an obligation.

20. Governing Law

These Terms are governed by applicable law, subject to any mandatory consumer protection laws that apply to you.

Nothing in these Terms is intended to take away consumer rights or protections that cannot legally be waived under the laws applicable to your place of residence.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or legal requirements.

When changes are made, we will update the Last Updated date at the beginning of these Terms.

Your continued use of the website after updated Terms are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law.

22. Contact Us

If you have questions about these Terms or your order, please contact us:

Jofuly
Operated by Monai Industrial Limited
Email: service@jofuly.com
Phone: +1 415-931-3930
Customer service hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)

Registered Office:
Room 12, 9/F, Block B
On Lok Factory Building
88–90 Kowloon City Road
To Kwa Wan, Hong Kong

The address above is the company's registered office address. It is not the shipping origin and is not the standard customer return address.