Refund policy

Last Updated: September 13, 2026

At Jofuly, we want customers to understand how returns and refunds work before completing a purchase. This policy explains when an item may be returned, how to start a return, who pays return shipping, and when a refund is credited.

Jofuly is operated by Monai Industrial Limited. Please also review our Shipping Policy, Payment Policy, and Terms of Service.

Return and Refund Overview

Return Process

To help us receive the package correctly and credit the refund faster, please contact us before sending an item back.

1. Return Window

Jofuly accepts eligible returns within 30 calendar days after the date the order is delivered.

The return request must be submitted within this 30-day period.

To help us review your request more quickly, please contact customer service as soon as possible after delivery. We recommend contacting us within 7 days of delivery. This 7-day recommendation is for faster handling only. The basic return and exchange protection still follows the 30-day return policy.

Items received after the applicable return period may not be eligible for a return unless otherwise required by applicable law.

2. Eligible Returns

A return may be requested for reasons including:

• you changed your mind
• you no longer need the product
• you ordered the wrong item
• the product does not meet your expectations
• you received a duplicate item

For these general returns, the product must be in its original condition and reasonably suitable for resale. Where applicable, please return the original packaging and any included accessories.

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from the product you ordered, contact us as soon as possible at:

service@jofuly.com
+1 415-931-3930

Please include:

• your order number
• a description of the issue
• clear photos of the product
• photos of the packaging, if applicable

We may ask for additional information or photos. Depending on the circumstances, we may offer a replacement, a refund, or another appropriate resolution.

If the problem was caused by the product or the fulfillment process, Jofuly will provide return instructions and is responsible for the applicable return shipping cost.

4. Return Conditions

A standard return should meet all of the following:

• the request is made within 30 calendar days after delivery
• the item is in its original condition
• the item has not been intentionally damaged or altered
• original packaging and accessories are included when applicable

Opening the package to inspect the product is allowed and does not by itself make the item ineligible for return, provided the product remains in its original condition and is reasonably suitable for resale.

We may decline a return if the item has been significantly damaged, altered, or used beyond normal handling and reasonable inspection.

Minor differences in appearance, texture, or finish may occur with decorative products and do not necessarily mean the item is defective.

5. Items That May Not Be Eligible for Return

A return may not be accepted if the product:

• was significantly damaged after delivery
• was altered or modified by the customer
• is returned after the 30-day return period
• cannot reasonably be resold because of damage caused after delivery

If a specific product has an additional return restriction, that restriction will be stated on the product page or communicated before purchase where required.

6. How to Request a Return

Please follow these steps.

Step 1 — Contact us first
Email service@jofuly.com or call +1 415-931-3930. Include:

• your order number
• the email address used at checkout
• the product you want to return
• the reason for the return
• photos when relevant

Step 2 — Wait for review
We will review the request and reply with the next step.

Step 3 — Receive return instructions
If the return is approved, we will email the return address and the applicable return shipping information for that order. Please use only the information sent by our customer service team.

Step 4 — Send the item
Please wait for those instructions before shipping the item back. Then send the item exactly as instructed.

Step 5 — Keep your proof of shipment
Keep the shipping receipt and tracking number. If you have already shipped a return, send us the tracking information so we can help confirm the shipment status.

Please do not send a return to our registered office or to a fulfillment facility unless Jofuly has given you return instructions. The return address is provided after the request has been reviewed.

7. Return Shipping Costs

• Buyer-caused returns: If you changed your mind, ordered the wrong item, no longer need the product, or are returning the item for another reason not caused by Jofuly, you are responsible for the return shipping cost.
• Seller-caused returns: If the item arrived damaged, defective, or incorrect because of an issue with the product or fulfillment process, Jofuly is responsible for the applicable return shipping cost and will provide the corresponding arrangement.

Do not deduct return shipping from the expected refund unless this policy allows it or we have agreed to that arrangement with you.

8. Return Address

For operational and security reasons, this page does not publish a general customer return street address.

Returns for U.S. customer orders are processed in the United States. After a return request is approved, we will email the applicable return address and instructions.

Please do not send returns to Monai Industrial Limited’s registered office in Hong Kong unless Jofuly specifically instructs you to do so.

9. Inspection and Refund Timeline

After we receive the returned item, we inspect it to confirm that the return meets this policy.

If the item passes inspection and the return is approved:

• the refund is issued to the original payment method; and
• the refund is credited within 7 business days after the inspection is completed with no issues.

The 7-business-day period starts after we have received the item and confirmed that it meets the return conditions.

If the returned item does not meet this policy, we will email the address used for the order and explain the result.

10. Original Shipping Charges

For standard buyer-caused returns, the original outbound shipping charge, if any, is generally non-refundable.

If the return is caused by an incorrect, damaged, or defective item attributable to Jofuly or our fulfillment process, the refund or shipping arrangement will be determined based on the circumstances.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.

11. No Restocking Fee

Jofuly does not charge a restocking fee for approved returns.

Customers may still be responsible for return shipping on standard buyer-caused returns, as described above.

12. Refunds for Unreturned Items

If a return is required under this policy, a refund will generally not be issued until the item has been returned, received, and inspected.

If a package is sent back to the carrier or fulfillment partner because the customer-provided address was incorrect or incomplete, contact service@jofuly.com. Any refund or reshipment request will be reviewed based on the specific situation.

13. Exchanges and Replacements

If you received a damaged, defective, or incorrect item, we may offer a replacement when appropriate and when the item is available.

For a general return, if you want a different product or design, you may need to return the original item and place a new order.

14. Order Cancellation

To cancel an order, contact service@jofuly.com or +1 415-931-3930 as soon as possible after placing the order.

We will make reasonable efforts to cancel the order before it enters fulfillment or ships. After an order has been processed or shipped, cancellation may no longer be possible. In that case, please use the return process after delivery.

15. Contact Us

Jofuly
Operated by Monai Industrial Limited
Email: service@jofuly.com
Phone: +1 415-931-3930
Customer service hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)

Registered Office:
Room 12, 9/F, Block B
On Lok Factory Building
88–90 Kowloon City Road
To Kwa Wan, Hong Kong

This registered office address is not the shipping origin and is not the standard return address for customer orders. Eligible U.S. orders are fulfilled and shipped from the United States. Returns for those orders are also processed in the United States after return instructions are provided.

If you are contacting us about an existing order, please include your order number and the email address used at checkout.

16. Policy Updates

Jofuly may update this policy when our return procedures, fulfillment arrangements, or applicable requirements change. The current version will always be published on this page.

By placing an order through Jofuly, customers have the opportunity to review this Return & Refund Policy before completing the purchase.