Privacy policy

Last Updated: September 13, 2026

Jofuly respects your privacy and is committed to handling personal information carefully and responsibly.

This Privacy Policy explains how Monai Industrial Limited, the company operating the Jofuly online store, collects, uses, discloses, and protects information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using the Jofuly website, you acknowledge that you have had the opportunity to review this Privacy Policy.

Please also review our Shipping Policy, Return & Refund Policy, Payment Policy, and Terms of Service.

1. About Jofuly

Jofuly is operated by:

Monai Industrial Limited

Registered Office:
Room 12, 9/F, Block B
On Lok Factory Building
88–90 Kowloon City Road
To Kwa Wan, Hong Kong

Email: service@jofuly.com
Phone: +1 415-931-3930
Customer service hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)

The registered office above is the company's registered business address. It is not the shipping origin and is not the standard return address for customer orders.

Eligible orders for customers in the United States are fulfilled and shipped through third-party fulfillment partners located in the United States. Jofuly currently ships to the 48 contiguous United States and Washington, D.C.

2. Information We Collect

We may collect information that you provide directly to us, information generated when you use our website, and information provided by service providers involved in processing your order.

We only request information that is reasonably necessary for the relevant purpose.

Information you provide directly

Depending on how you interact with Jofuly, this may include:

  • first and last name
  • email address
  • shipping address
  • billing address
  • phone number
  • order information
  • information you provide when contacting customer service
  • information you provide when requesting a return or refund
  • other information you voluntarily provide to us

Order and transaction information

When you place an order, we may collect information related to the transaction, such as:

  • products purchased
  • order number
  • order value
  • shipping information
  • billing information
  • payment status
  • other transaction-related information

Payment card details are processed by our payment service providers through a secure checkout. Jofuly does not store your full credit card number, CVV, or other complete payment card details on our servers.

Automatically collected information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • browser type
  • device type
  • operating system
  • approximate geographic information derived from IP address
  • pages visited
  • referring website
  • date and time of visits
  • website interaction information
  • other technical information needed to operate, secure, and improve the website

3. How We Use Personal Information

We may use personal information for the purposes below.

Processing and fulfilling orders

We use information as needed to:

  • process purchases
  • confirm orders
  • process payments
  • prepare and ship products
  • provide shipment tracking information
  • communicate about orders
  • handle returns, refunds, and replacements
  • provide customer support

Operating and improving our website

We may use information to:

  • operate our online store
  • maintain website functionality
  • improve website performance
  • understand how customers use our website
  • identify technical problems
  • protect the website from fraud, abuse, and unauthorized activity

Customer communications

We may use your contact information to respond to:

  • customer service inquiries
  • questions about products
  • order-related requests
  • shipping questions
  • return and refund requests

Marketing communications

If you choose to receive marketing communications from us, we may use your email address to send information about Jofuly products or other store-related updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email.

Unsubscribing from marketing emails does not stop transactional or service messages, such as order confirmations, shipping updates, or replies to customer service requests.

4. How We Share Personal Information

We may share personal information with service providers and business partners when reasonably necessary to operate Jofuly and complete your order.

These parties may include:

Payment service providers

Payment providers process payment and transaction information in order to complete purchases and help prevent fraudulent transactions.

Fulfillment and shipping providers

Because eligible U.S. orders are fulfilled through third-party fulfillment partners, we may provide necessary order information to fulfillment and shipping providers. This may include:

  • customer name
  • shipping address
  • phone number, when needed for delivery
  • order information
  • other information needed to fulfill and deliver the order

Website and technology service providers

We may use third-party providers that help us operate, maintain, secure, analyze, or improve our website and online services.

Legal and compliance purposes

We may disclose information when reasonably necessary to:

  • comply with applicable law
  • respond to lawful requests from government authorities
  • protect our legal rights
  • prevent fraud or abuse
  • protect the safety and security of our customers, business, or website
  • enforce our terms and policies

We do not sell personal information for money.

5. Cookies and Similar Technologies

Jofuly and certain service providers may use cookies and similar technologies to operate and improve the website.

Cookies may be used to:

  • keep the website working properly
  • remember shopping cart or session information
  • understand website usage
  • measure website performance
  • remember certain preferences
  • support relevant advertising or marketing activities, where applicable
  • detect fraud and help maintain website security

Some cookies are necessary for the website to function. Others may be used for analytics, preferences, or marketing.

Depending on your browser, device, or applicable settings, you may be able to control or restrict cookies. Disabling certain cookies may affect some website functions.

If you want to review additional privacy choices related to advertising or data sharing, you may also visit our Your Privacy Choices page.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

Those websites operate under their own privacy policies and terms. Jofuly is not responsible for the privacy practices of third-party websites that we do not operate or control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses HTTPS and standard 256-bit SSL (Secure Sockets Layer) encryption to protect personal and payment information transmitted during browsing and checkout.

Payment card information is processed by our payment service providers. We do not store full credit card numbers on our own servers.

No internet transmission or electronic storage system can be guaranteed to be completely secure. For that reason, we cannot promise that personal information can never be accessed, lost, disclosed, or compromised, even when reasonable security measures are in place.

If you receive a message that appears to come from Jofuly and asks for full card details outside checkout, please do not reply. Contact us using the details in this policy instead.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • provide our products and services
  • complete and document transactions
  • provide customer support
  • process returns and refunds
  • meet accounting, tax, legal, and regulatory requirements
  • resolve disputes
  • prevent fraud and abuse
  • enforce applicable agreements and policies

How long information is kept depends on the type of information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal or operational requirements.

9. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • request access to personal information we hold about you
  • request correction of inaccurate information
  • request deletion of certain personal information
  • request information about how your personal information is used or disclosed
  • opt out of certain marketing communications
  • exercise other rights provided by applicable privacy laws

To make a privacy-related request, please contact us at service@jofuly.com.

We may need to verify your identity before completing certain requests, in order to protect your information from unauthorized access.

Where permitted by applicable law, we may decline requests that are not legally required or that cannot reasonably be fulfilled.

10. California and Other U.S. State Privacy Rights

Depending on where you live, you may have additional privacy rights under applicable state privacy laws.

For example, certain U.S. state privacy laws may provide rights concerning access, correction, deletion, portability, or opting out of certain types of data processing.

If a privacy law applies to you and provides rights that are not otherwise described in this Privacy Policy, you may contact us at service@jofuly.com.

You may also use our Your Privacy Choices page where that page applies to your request.

We will review and respond to applicable requests in accordance with the relevant law.

11. Children's Privacy

Jofuly's website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us at service@jofuly.com.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information where required.

12. International Data Transfers

Jofuly is operated by a company registered in Hong Kong, while eligible U.S. customer orders are fulfilled through third-party fulfillment partners in the United States.

Depending on the service providers we use, personal information may be processed or stored in different countries.

Where applicable, we take reasonable steps to help ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the beginning of this policy.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or how Jofuly handles personal information, please contact us:

Jofuly
Operated by Monai Industrial Limited
Email: service@jofuly.com
Phone: +1 415-931-3930
Customer service hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)

Registered Office:
Room 12, 9/F, Block B
On Lok Factory Building
88–90 Kowloon City Road
To Kwa Wan, Hong Kong

We will review privacy-related inquiries and respond within a reasonable period, subject to applicable law.